Energized by Quality, Driven by Integrity.

We are coffee lovers. We love having a delicious, fresh and consistent quality cup of coffee.

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Terms of use

Effective Date: 01/09/2019

Welcome to the Bui Coffee Roasters official website.

We hope you take the time to read and understand the policies and terms of legal agreement between you and Bui Coffee Roasters as below.

CUSTOMER SERVICE POLICIES

Bui Coffee Roasters supplies flavorful, freshly-roasted coffee with highly consistent quality.  We want to provide satisfactory and pleasant experiences for our valued and loyal customers.  The following are our service policies:

  1. Change or Cancel an Order:
    • You can change or cancel an order within 24 hours from the time the ordered was entered in our website. The change or cancel of an order can ONLY happen during our business hours Mon-Saturday from 9:00AM to 5:00PM, except Vietnamese national holidays.  To change or cancel an order, you can either email us at buicoffeeroasters@gmail.com or call us at 093 143 2800 within 24 hours from the order entry date.  Please provide your order number, phone number and reasons to change or cancel the order.
    • After 24 hours from the time the order was placed, your order has produced and shipped. The order cannot be changed or canceled, unfortunately.
  2. Return or Exchange:
    • Packaging damage: coffee bag is damaged either having holes or torn during shipping and handling.  
      • You should exam the coffee bag to make sure that is is not damaged with the shipping courier before accepting the order.
      • If the bag has hole(s) or is torn, please take a photo of the damage(s) and email the photo(s) to us at buicoffeeroasters@gmail.com. Ask the shipping courier to verify the damage on the shipping document.
      • Reject the order.
      • We will replace your order. Please note that we don’t issue refund.
    • Wrong Order:
      • Please make certain that you are receiving correct order with the shipping courier. Reject the order if it is not correct.
      • We will replace your order. We don’t issue refund.
    • Quality Issues:
      • Bui Coffee Roasters voluntarily recall all products that don’t meet food safety and/or our quality standards.
      • We will replace your order.  We don’t issue refund.
  1. Other services issues: We refuse to take products back or exchange products after you have accepted and started using our products.  We also reserve the rights to deny and/or change our service policies.

TERMS OF USE ON THE WEBSITE

By accessing, browsing content, or using any content or images of this site, you (the user) acknowledge that you have read, understood and agreed to comply with the provisions of these terms. If you do not agree with these terms, please do not use this website.

Bui Coffee Roasters is responsible for ensuring the legality of providing content on the website to its users. All information, images and all content posted on the website comply with the provisions of law, and in accordance with Vietnamese fine customs and traditions.

Copyright and Trademark

Declaring the intellectual property rights of Bui Coffee Roasters to the subjects shown on the website

This website and all content of the website, including but not limited to text, design, graphics, interface, images, code, are copyrighted by Bui Coffee Roasters or licensed by a third party. Bui Coffee Roasters. The copyright of Bui Coffee Roasters is displayed on the website in English words © © 2019 Bui Coffee Roasters. All Rights Reserved. ’.

Any content of this website including trademark, trade name, logo of the company or product, product design … is owned by Bui Coffee Roasters and protected under the provisions of the Property Law. Vietnamese intelligence and related documents.

All acts of copying, quoting, modifying, distributing, publishing, circulating … for commercial purposes in any form without prior written permission of Bui Coffee Roasters is infringing upon Bui’s rights. Coffee Roasters. Bui Coffee Roasters reserves the right to require the user to terminate usage and pay damages (if any).

Website content

Rights and responsibilities of Bui Coffee Roasters:

Bui Coffee Roasters reserves the right to change and / or terminate the contents and features of a part or the whole website without prior notice to users.
Bui Coffee Roasters reserves the right to take security measures to protect and combat unauthorized access or unauthorized modification, disclosure or destruction of information on the website.
When using the website, information will be transmitted via a medium / device outside the control of Bui Coffee Roasters. Accordingly, Bui Coffee Roasters is not responsible for or in connection with any delays, failures or interruptions of any data or other information transmitted in connection with the use of the website.
Personal information such as address, email, phone number of website users (provided by users voluntarily in various forms on the website) may be used internally for the purpose of upgrading the products. products and services of Bui Coffee Roasters. Bui Coffee Roasters commits not to proactively disclose any user’s information to third parties, except where applicable.